LeveLok Web Site 60-Day Satisfaction Guarantee
We want you to be happy with every LeveLok product you purchase through this web site.
At the same time, we realize that we can’t please every person every time – no matter how much we want to.
So if you ordered the wrong item, or for some reason you just don’t want or like the product, we completely understand. You have a full 60 days from the date of purchase to return it.
Non-manufacturer warranty returns are subject, at LeveLok’s discretion, to a restocking fee of 15% of the sales price (plus shipping) of the item.
We ask that all products be returned in their original packaging, in a “resell-able” and “re-shippable” condition. In the event that either of these conditions is not met, LeveLok will need to charge for one or more of the following labor and material costs:
- Product cleaning
If it is determined that the product cannot be re-sold due to excessive scratching, dents, dings, etc., and there are no manufacturing defects, the product will be shipped back to you without a refund.
To exercise the 60-Day Satisfaction Guarantee, you MUST first obtain an RMA number from LeveLok and then return the product, transportation prepaid. Within 14 days of receipt of the returned item we will issue and mail you a check for the amount of the original amount paid, less any restocking fee and labor and material costs.
NOTE: All returns MUST follow our Return Policy and Instructions. Any items returned without a valid RMA number will be refused. You can read the Return Policy and Instructions here.